1KA has been very well tested and malfunctions are extremely rare. In addition, 1KA is also well documented, so questions from users occur relatively infrequently. When looking for help or solving potential problems subscribers with maintenance contract have special channels and forms of assistance. We ask all other users that while looking for help and support take into account following steps:
In the left navigation you can see the Introduction to 1KA, where initial steps and guidance for beginners and also for experienced or advanced users are given.
Some of the most common technical problems and the most frequently asked questions of users are collected here >> and it is recommended to check them first, when a problem occurs.
User guide includes a detailed description of all 1KA functionalities; all corresponding video tutorials, manuals and FAQs are placed into user guide as well.
When looking for assistance while creating a questionnaire, following forms of assistance should also be considered:
In the upper-right corner of the interface of application is always available search engine through the whole help content.
Inside the 1KA applications in the upper right corner is always available link to the corresponding location in the User guide, which is structured in the same way as internal navigation of 1KA..
- If, despite following steps or tips mentioned above (1-4), you still do not find your answer, fill in the FORM OF 1KA HELP DESK FOR USERS. It should be noted that the 1KA online assistance is intended solely for:
- directing a user to an existing help (manuals, frequently asked questions, video tutorials)
- clarifications in case of potential uncertainties or errors on 1KA;
- identification of the need for methodological or technical assistance.
In case that all of these steps are still not enough, you can order individual treatment, namely by filling out the FORM FOR THE METHODOLOGICAL COUNSELLING or FORM FOR TECHNICAL ASSISTANCE, or contact us by phone (+386) 1 5805 286. It should again be emphasized that the given telephone number is not intended to otherwise normal, general assistance, where above mentioned five steps should be taken into account first.