FAQ

Question My survey disappeared
Answer

 

So far, we have not encountered a case where a survey simply disappeared. Based on previous experience, we can say that one of the following scenarios occurred:

 

  • You created the survey as a test user. In this case, it is possibele that the survey was deleted since anyone can login as a test user and edit a survey created by another test user. Follow the next FAQ on “Can I transfer a test survey to my profile?”.

 

  • It is possible you (accidentally) deleted the survey or it was deleted by another survey administrator working on the survey. In this instance, the survey can be restored if it was deleted in the last 14 days. However, if the time period exceeds 14 days, the survey needs to be manually restored by our programmers at additional cost. You can learn more about costs in the 'Additional costs' section.

 

  • Sometimes cookies can restrict access (e.g. in case of application updates). First, try to reload the page (CTRL + F5) and, if the problem persists, delete the cookies (CTRL + SHIFT + DELETE) and try again.

 

  • The survey was created on a different website (e.g. test.1KA.si) or with different software (e.g. Survey Monkey).


 

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